Shipping Policy

When you place your order, we will start preparing your items as quickly as possible. The order preparation time is 8-24 hours.

Average Delivery Time
The estimated delivery time is 5-7 business days for mainland Portugal and 10-15 business days for Madeira and the Azores. All stated times will be confirmed subject to material availability.

Who makes the deliveries?
All deliveries are made via MRW, DB Schenker, or DPD.

Order Fulfillment
We ship daily from Monday to Saturday, 52 weeks a year, except Sundays and holidays. Orders placed by 4:00 PM from Sunday to Friday will begin to be processed the next day.
Occasionally, orders may not be shipped the next day due to stock issues, lack of order information, or billing delays. Orders placed on Saturdays will be shipped the following Monday or the next open business day.

Despite our best efforts, delivery times may extend up to a maximum of 2 weeks to reach you; however, events and eventualities beyond Sunshop's control may cause greater delays and are beyond our responsibilities.

When you order multiple products, orders may come from different warehouses. In this case, you may receive your products in different packages and at different times.

Incorrect or Incomplete Address
Sunshop is not responsible for incorrect or incomplete entry of the destination address for orders placed in the store. If incorrect entry occurs, according to postal regulations, the package will be returned to the sender, requiring payment for new shipping transport to resend the product.

Recipient Absent
Ensure there will be someone at the address to receive your products. CTT may make up to two delivery attempts; if no one is at the address to receive the order during either attempt, the package will be taken to the post office closest to the address, and, in this case, the package recipient will need to collect it from the CTT agency within 6 calendar days. If the order recipient does not collect it, according to postal regulations, the package will be returned to the sender, requiring payment for new shipping transport for product reshipment.

All details related to delivery attempts, as well as the address of the CTT agency where the recipient should pick up their package in case of absence at the address, are recorded in the tracking information, which can be monitored on the CTT website using the tracking code provided by the store.